RETURN AND EXCHANGE POLICY
Brillier is committed to ensuring full customer satisfaction with respect to the products available on our website, security & customer assistance. However, if you are not happy with the product, you can choose to return the order.
NOTE : In case of international orders, we do not currently accept any returns or exchange of our products, except for those cases where a defective product has been delivered. You shall return the defective product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. You are required to report the defect within 7 days of receipt by writing to us at firstname.lastname@example.org. For the refund on the returned defective product please check the section on Refund below.
7- DAYS RETURN POLICY FOR DOMESTIC ORDERS ONLY
In the unlikely event that the order delivered is in damaged condition, or otherwise, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice and get the refund.
Please return the item with all the corresponding packaging and paperwork to the address provided below. Please make sure that the item is in brand new and unworn condition just as it was shipped to you. We will issue a credit once we receive and evaluate the condition of the item.
13622 S. 155th Street
Gilbert, AZ 85296
We shall process the refund once we receive the product. The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which refund may not be possible.
Once the refund process has been initiated, the amount will be directly refunded to your account via the same mode through which the transaction was made. The amount will be refunded within 7-15 working days from the receipt of returned product(s) at the address of Brillier USA.
In case of domestic order (where the product is shipped within USA) 100% refund will be made within 7-15 working days from the receipt of returned product(s) at the address of Brillier USA.
For international orders, currently we do not provide for refund policy. Although, Brillier USA will refund the amount to the customer only under following two circumstances and at the sole discretion of Brillier USA:
1. We will accept the return of only defective product and then subsequently provide for the refund. However, the refund process will be initiated only post inspection and after we get a go ahead from our QA (quality assurance) team. While refunding for the defective product, we will not charge you for shipment (to and from).
2. We will refund under those circumstances where our logistic partner has been unable to deliver the product, even after repeated efforts due to the customer’s unavailability. Although while making the refund, we will deduct from the amount paid all the costs incurred by Brillier USA like shipment expenses both to and from, customs paid and any other charges.